Frequently Asked Questions
Special Instructions
Returns and Refunds
Terms of Sale
Can I pay online and pick up my books?
Can I reserve the books and pay at the store?
Was my order successfully placed?
Payment Methods
Can I pay online and pick up my books?
Can I reserve the books and pay at the store?
How can I pay with a Purchase Order?
How do I pay through Paypal?
What credit cards does "Browsing Is Arousing" accept?
What if my gift certificate does not cover the cost of my order?
Where should I send my check or Money Order?
When will my credit card be charged?
Shipping
Post Office Boxes
Shipping Options
Insurance
Tracking Your Package
U.S. Territories and Islands
When will my order be shipped?
What is "Hold for Pick-up?"
When can I expect my order to be delivered?
If you have any special instructions or comments that you would like us to consider while processing your order, please include them in the Order Notes section. For example, if this order is a gift and you would like us to include a note, please include the text and signature of the note here. Let us know if you would prefer that the invoice be left out of the package and sent to the buyer instead.
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Returns and Refunds
If you are unsatisfied with any portion of your order, it may be returned within 7 days of receipt by prior arrangement. Please email us and we will email back return instructions. Please note: if we have made an error in describing the book, we will pay for the shipping. If the book is being returned for some other reason, we will refund the price of the book minus a 20% restocking fee.
We will notify you via e-mail of your refund once we have received and processed the returned item. Expect your refund in the same form of payment used for your purchase. Please note that we refund shipping costs only if the return is a result of our error.
All prices quoted are in U.S. dollars and must be paid in U.S. dollars. All items are sold on a first ordered basis and are subject to prior sale.
Can I pay online and pick up my books?
If you select a credit card as your payment method and "Hold for Pick Up" in the delivery screen, we will charge your credit card when your order is complete. You will receive an email notification when your order is ready including instructions on where in the store to pick up your order.
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Can I reserve the books and pay at the store?
If you select "Check" in the payment options screen and "Hold for Pick Up" in the delivery screen, we will hold the books and you may choose the method of payment when you arrive at the store. You will receive an email notification when your order is ready including instructions on where in the store to pick up your order.
Was my order successfully placed?
You will receive on screen confirmation that your order has been placed successfully as well as an automated email confirmation including your order number and details. This is not a confirmation of availability; this confirms only that your order was successfully placed online. You will receive a "Status Change" email when your order has been processed and shipped.
What happens when I order a book that is no longer available?
We try to keep our inventory up-to-date so that this never happens, but if it should we will notify you via email asap.
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Payment Methods
We accept a number of forms of payment: Credit cards, debit cards, gift cards, checks, money orders,Paypal and cash.
Can I pay online and pick up my books?
Browsing is Arousing does not have an open shop. However, if you are close to our neighborhood in Middlebury, Vermont, arrangements could be made for a pick-up. Contact us when you order to let us know If you select a credit card as your payment method and "Hold for Pick Up" in the delivery screen, we will charge your credit card when your order is complete. You will receive an email notification when your order is ready including instructions on where in the store to pick up your order.
Can I reserve the books and pay at the store?
If you select "Check" in the payment options screen and "Hold for Pick Up" in the delivery screen, we will hold the books and you may choose the method of payment when you arrive at the store. You will receive an email notification when your order is ready including instructions on where in the store to pick up your order.
Can I pay with a Purchase Order?
Browsing is Arousing accepts purchase orders from qualifying institutions. Email us to make arrangements.
Yes. Select "Paypal" in the payment options screen. Our paypal ID is our email address:
books@browsingisarousing.com
What credit cards does Monroe Street Books accept?
Monroe Street Books accepts Visa, Mastercard, American Express and Discover cards. The billing address that you provide must match the address that appears on your credit card statements. Your card will not be charged until your order is complete, just prior to shipping.
What if my gift certificate does not cover the cost of my order?
You may split payment with a gift certificate and any other method of payment.
Where should I send my check or Money Order?
When your order is complete, we will send you an email with the final total including shipping costs and instructions on where and to whom to send your check. **Do not send your check until you receive this email!** Your order will be held for seven days awaiting payment. Upon receipt of your check or money order, your order will be shipped. All checks and money orders must be in U.S. Dollars or drawn from a U.S. bank.
We ask for 2-3 days for processing from the time you place your order before it can be invoiced and shipped. However, most orders are processed within 24 hours. Your credit card will be charged after the order is complete, just prior to shipping. You will receive an automated "Status Change" email from us at this time. Remember, delivery expectations take effect after your order has shipped, NOT from the time you placed your order.
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Shipping
Books purchased Sunday through Thursday are usually shipped the next day. Books purchased Fridays or Saturdays ship the following Monday.
If the ship to address includes a P.O. Box number, your order will be carried by the United States Postal Service. You may not Overnight or Next Day Air to a P.O. Box number.
We use the U.S. Post Office for most shipping.
The average book cost for Domestic Addresses:
Media mail: 1st book $4.50. $1 each additional book
Flat Rate Priority: 1st book $7.50. Additional books by arrangement.
Express mail by special arrangement.
If requested we will also ship Fed-Ex or UPS. Contact us for a quote. We encourage anyone who has an account with either to use their account.
Please allow 2-3 days for processing from the time you place your order before it can be invoiced and shipped. However, most orders are processed within 24 hours.
Browsing is Arousing ships to all United States Territories including Puerto Rico, Guam and the Pacific Islands, Hawaii, Alaska and Military Bases. Your order will be carried by the United States Postal Service unless alternative arrangements are made.
When possible, we use Flat Rate Global Priority through the United States Post office. The average book costs to ship. If the order does not fit the packaging, or if it requires special handling, we will quote you and will NOT ship until we receive approval for the cost.
We use delivery confirmation and insurance for tracking purposes.
When will my order be shipped?
Books purchased Sunday through Thursday are usually shipped the next day. Books purchased Fridays or Saturdays ship the following Monday.
This means the books is not being shipped because you have arranged to have it picked up at Monroe Street Books in Middlebury, VT.
When can I expect my order to be delivered?
The Post Office allows 30 days for media mail. That's the outside. It usually takes 7-14 days.
Priority usually takes 2-3 days, although the Post Office does not offer a guarantee.